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 Please read our policy carefully before placing any purchase!

Holiday Shipping Notice & Policy

We’re working hard to get your orders to you as quickly as possible!
The holiday season is a busy time for all of us, and we truly appreciate your support. Due to the high volume of orders and increased pressure on delivery services (including Australia Post and other couriers), there may be some delays in shipping during this period. While we are dispatching orders as quickly as possible (usually within 12 hours on weekdays), please be aware that delivery times may take 5-15 business days depending on your location.

Important Information About Shipping Delays:

  • Shipping Delays: Although we strive to fulfill and ship orders promptly, Australia Post and other couriers are experiencing delays due to the high volume of parcels during the holiday season. While we will do everything in our power to get your order to you as quickly as possible, delivery times are unfortunately out of our control once the order has been shipped.

  • Patience is Appreciated: We kindly ask for your patience and understanding if your parcel takes a little longer than expected. Rest assured, we are doing everything we can to ensure your order arrives safely and as soon as possible.

  • Refunds and Cancellations: We are unable to offer refunds or cancellations for delays caused by shipping services, as these are beyond our control. Once your order has been dispatched, it’s on its way to you!

  • Need Assistance?

    If you have any concerns or questions about your order, please don’t hesitate to reach out to our customer support team. We’re here to help and will do our best to resolve any issues or answer any questions you may have.

    Thank you for your understanding and continued support. We wish you a wonderful holiday season!

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We'd love to hear from you, shoot us an email with the form below.  A member of our team will get back to you within 24 hours. 

If you are requesting information about your order please provide the order number starting with: #OZ

Thank you