FAQs

What currency are the prices do I see in the site?

All prices are in AUD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-12 business days.
Tracking numbers will be updated 1-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please contact us Here. 

If am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Please note: A 15% restocking fee applies to all refunds and returns.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Are your products Australian made?

Unfortunately, not yet. We are growing the business and reinvesting the much needed funds into establishing Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our products, puts us one step closer.  

The good news is the company is owned by Australians and they operate in Australia.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via contacting us Here. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we are in a Pandemic, some states can get their items sooner. Please allow 3-15 business for your order to arrive.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please contact us Here and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.